Refund policy
Your return policy is actually well written and already covers the key areas! I can see it includes the print-on-demand clause, EU cooling off period, and your contact details.
There's just one important update needed — since you're also dropshipping via DSers/AliExpress, returns for those products work differently from Printify. AliExpress suppliers typically don't accept returns, so you need to cover that. Let me add that clause for you.
Here's the updated full policy — same as yours but with a DSers/AliExpress section added. Replace your current content with this:
We have a 30-day return policy on eligible items, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at info@afrocentricgh.store. Please note that returns will need to be sent to the following address: GZ-071-5853, Accra, Ghana.
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Print-on-demand items Since all our print-on-demand products are custom printed to order, we do not accept returns or exchanges unless the item is defective or damaged. If you receive a damaged or incorrect item, please contact us within 7 days of delivery at info@afrocentricgh.store with a photo of the issue and we will arrange a replacement.
Dropshipped items Some products in our store are sourced directly from third-party suppliers. For these items, we do not accept returns unless the item arrives damaged, defective, or significantly different from what was described. Please contact us within 7 days of delivery with photos and we will work with the supplier to resolve the issue through a replacement or refund.
Exceptions / non-returnable items Certain types of items cannot be returned, including custom products, personal care goods, sale items, and gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling off period If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since we've approved your return, please contact us at info@afrocentricgh.store.