Frequently Asked Questions (FAQ)

Frequently Asked Questions

Have a question? We've got you covered. If you can't find your answer here, feel free to contact us at annorbea127@gmail.com.

🛍️ Orders

How do I place an order?

Simply browse our store, add your favourite items to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment details to complete your order.

Can I change or cancel my order?

Orders can be changed or cancelled within 24 hours of placement. After this window, your order may already be in production or dispatched. Please contact us immediately at annorbea127@gmail.com if you need to make changes.

Will I receive an order confirmation?

Yes! You will receive an email confirmation as soon as your order is placed. Please check your spam folder if you don't see it within a few minutes.

🚚 Shipping

Where do you ship to?

We ship worldwide to Ghana and 29 international countries including the US, UK, EU, Australia, and more.

How long does shipping take?

Orders are processed within 3–7 business days. Delivery times vary by region:

  • USA & Canada: 10–30 business days
  • Europe (EU & UK): 10–25 business days
  • Australia & New Zealand: 10–30 business days
  • Ghana & West Africa: 14–35 business days
  • Rest of World: 10–35 business days

How much does shipping cost?

Shipping starts from $5.99 USD. Orders over $150 USD qualify for free international shipping. See our full Shipping Policy for details.

Will I get a tracking number?

Yes! Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 3–5 business days for tracking to update.

Who pays for customs and duties?

Customs fees, import duties, and taxes are the responsibility of the customer. We recommend checking with your local customs office before ordering.

🔄 Returns & Refunds

What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, and in original condition with tags attached. See our full Return Policy.

What items cannot be returned?

The following are non-returnable: sale items, jewellery, custom/personalised orders, digital products, and print-on-demand items (unless defective).

How do I start a return?

Email us at annorbea127@gmail.com with your order number and reason for return. We'll guide you through the process.

When will I get my refund?

Approved refunds are processed within 10 business days to your original payment method.

👗 Products

Are your products custom/print-on-demand?

Yes! Many of our products are print-on-demand, meaning each item is made specifically for you after your order is placed. This ensures quality and reduces waste.

Are the colours accurate?

We do our best to display accurate colours, but slight variations may occur due to screen settings and print processes.

Do you restock sold-out items?

Some items are restocked periodically. Contact us to be notified when a specific item is back in stock.

💳 Payments

What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other payment methods available at checkout.

Is my payment information secure?

Absolutely. Our store is SSL-secured and all payments are processed through trusted, encrypted payment gateways.

📩 Contact Us

How can I reach you?

We're happy to help! Reach us at: